Refund & Cancellation Policy

At Sparkleberry, we strive to provide you with the best possible shopping experience. We understand that occasionally situations may arise where you may need to cancel an order or request a refund. To ensure transparency and fairness, we have established the following Refund and Cancellation Policy:

Order Cancellation

• Ready-to-ship items: Cancellation requests must be made within 24 hours of placing the order. Once the item has been shipped, cancellations are no longer possible.
• Customized or made-to-order items: Cancellation requests must be made within 24 hours of placing the order. After this period, cancellations may not be possible as production will have begun.

Refunds

• If you receive a damaged or defective product, please notify us within 24 hours of delivery at [email protected] with clear photos or videos as proof of damage.
• Depending on the situation, Sparkleberry (together with the vendor) will arrange a refund or replacement.
• Refunds will be issued to the original payment method used during purchase. Please note that it may take several business days for the refund to appear in your account, depending on your financial institution.

Exclusions

The following items cannot be returned or refunded unless damaged or defective:

• Customized or personalized items.
• Earrings and other personal-use products (e.g., undergarments, cosmetics, skincare) due to hygiene reasons.
• Items damaged due to customer misuse, incorrect handling, or failure to follow care instructions.
• Orders delayed due to couriers, customs, or circumstances outside Sparkleberry’s control.

Vendor Responsibility

Sparkleberry is a marketplace platform. Vendors are responsible for the accuracy, quality, and safe delivery of their products. Refunds and cancellations will be handled in line with this policy but may require coordination with the respective vendor.

Final Notes

• Please review product details, sizing, and specifications carefully before placing your order.
• This Refund & Cancellation Policy applies only to purchases made directly on www.sparkleberry.co. If you purchased through an authorized reseller or other platform, their policies will apply.
• This policy is governed by the laws of the United Arab Emirates.

At Sparkleberry, your trust and satisfaction are our priority. We are committed to resolving issues promptly and fairly to ensure a positive shopping experience with us.For questions, please contact us at [email protected]